We understand that you might be reluctant to purchase a custom made dress shirt online. Obviously, the main reasons are size and fit.

In order to remove your doubts and build a lasting relationship of trust, we apply a policy to guarantee your SATISFACTION. 

We perceive the satisfaction of our customers as our mission. It reflects the vision of Tom & Jey. 

Indeed, our customer service dept. is willing to get your feedback. 

In case of dissatisfaction, we will ask you to describe the reason and send us three photos (front, side, back) of you wearing the shirt.

Upon receipt of these photos, we will investigate the possible reasons why your shirt does not meet your expectations. 

Our customer service dept. will get back to you with the right solution in the shortest possible duration (from 24 to 48 hours) .

Each customer can benefit from our support in order to refine his measurement profile.

Our goal is to provide each customer with a perfectly established profile. 

In case of your dissatisfaction, our team will get in touch with you in order to adjust your measurement profile and retailor a new shirt free of charge.

This offer is available once per customer and you must ship the shirt back to us. We do not provide return shipping.

fitted dress shirts